Frequently Asked Questions

HOW DO I PICK MY SIZE?

There is a sizing chart as the last photo in every listing for your reference. It's also here for you to peep.
If you don't fall into the XXS-XXXL range, custom sizing is available right here. Custom sizing can only be added on to lingerie being made from scratch. Please allow 1-3 additional weeks for custom lingerie to be created. Custom sizing does not cover alterations to existing lingerie.

WHEN WILL I GET MY ORDER?

Processing times very depending on volume. Most orders process in less than 5 business days {friendly reminder: business days don't count weekends or holidays}. Processing time does not include shipping time. If you need your order by a certain day, please inform me prior to placing your order. Requests for expedited processing times given after purchase may not be accommodated.

WHERE DO YOU SHIP? HOW MUCH DOES IT COST?

Hey Mavens ships to everywhere in the world!

Flat Rate Shipping is $5 within the United States no matter how much you buy! Flat rate ships vis USPS First Class Mail and usually takes 2-5 days to arrive.

Flat Rate Shipping is $10 to Canada no matter how much you buy! Flat rate ships vis USPS First Class Mail and usually takes 1-2 weeks to arrive.

International shipping is $14 + $1 per each additional item to anywhere else in the world via USPS. Hey Mavens is not responsible for any import taxes, tariffs, or fees that may incur for international orders. Refunds on shipping will not be issued for packages returned to Hey Mavens because custom fees were not paid.

Please be VERY careful when entering your mailing address. Flat Rate US shipping only applies for the first attempt. If your package is returned to me due to incorrect or undeliverable mailing address, an $8 charge will incur for reshipment.

Orders will only be shipped to the address provided at checkout. If you need to change the shipping address after checkout, please contact me immediately so I can make the proper adjustments. Requests for address change will only be accommodated with reasonable notice. If you are placing an order to be shipped to multiple locations, please make separate purchases so that shipping costs are accurately covered and to insure the correct items are shipped to the right address.

HELP! MY PACKAGE IS LOST!

Hey Mavens is not responsible for packages once they have been released to USPS. If your order seems to be delayed or missing, start by contacting your local USPS office, or by turning on tracking notifications. Please reach out to Hey Mavens after you have taken these steps. Every reasonable attempt will be made to insure you receive your order in a timely manner.

HOW DO I CARE FOR MY HEY MAVENS LINGERIE?

Hand wash your lingerie in cold, soapy water, rinse, and lay flat to dry. Do not wring out. Do not machine wash. Do not tumble dry.
Hey Mavens is not responsible for items damaged due to improper care or use. Refunds, replacements, exchanges, nor returns will be issued for items damaged as a result of improper care or use.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

Stripe, our payment processor accepts all major credit cards. We also proudly accept PayPal. Sales tax of 9% is charged for packages shipping within the state of Tennessee.

CAN I RETURN MY ORDER?

Sorry, no. For hygienic reasons, and due to the handmade and made-to-order nature of my products, I can not offer refunds, returns or exchanges except for in cases of crafts{wo}manship issues. Thank you for understanding.

SOMETHING I PREVIOUSLY ORDERED WENT ON SALE? CAN I GET SOME MONEY BACK?

Again, apologies, but no. At this time, we do not offer price adjustments. Sale items are final sale, and no price adjustments will be made on previous orders.

I HAVE AN AWESOME IDEA FOR LINGERIE. CAN YOU MAKE IT?

Sure can. Please fill out the form on this page and we'll get started. 

DO YOU OFFER BULK PRICING OR A WHOLESALE PROGRAM?

I do! Check it out over here.

MORE QUESTIONS? ASK ME BELOW.

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